Returns and Refunds Policy

Last updated 01/01/2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within 15 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at admin@fofh.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

The Friends of Ferguson Heritage Ltd.
Returns [RMA NUMBER]
BGA House
Nottingham Road
Louth
Lincolnshire
LN11 0WB
UK

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 15 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS
The following items cannot be returned or exchanged:

• Memberships

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A £1 restocking fee will be charged for all returns in excess of £10
• Sale items are FINAL SALE and cannot be returned

QUESTIONS
If you have any questions concerning our return policy, please contact us at: admin@fofh.co.uk